Frequently Asked Questions (FAQs)

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Yes, Our Grand Dunes Entry Systems are UL listed.

USA (Marysville, WA)

The screen has 1000 nits of brightness and is easily readable in direct sunlight.

System is tested to operate smoothly in -10F to 110F  environments. In hot environments, we strongly recommend the distributed system.

Many installations connect our units to UPS systems or connect to other critical systems that are UPS/Generator backed. If for instance power is lost, the system will restore it self within 180 seconds of power being restored and function like normal.

Our systems have 3 ways to dial out:

• Broadband via Ethernet
• Cellular card
• Landline

If one fails, the others engage automatically if they are available.

No, once you buy the product, you own it outright and the only ongoing cost are for Internet access and/or VoIP/POTS lines.

Modular quick and affordable replacement, system restores, and backups are only a matter of minutes. A failed component can be replaced for a few hundred dollars.

If they spray paint or mark the screen, just peel the protective layer off and put on a new one. If they manage to smash the vandal resistant screen, you can easily replace it by removing four (4) mounting brackets.

Please contact our sales rep to discuss: sales@gdentry.com

FREE for Android & iPhone.

– For the all-in-one system:
• 120V AC Power
• (1) CAT5E cable (Or cellular 4G if video app is in use)
• (1) 18/2

– For the distributed system:
• (1) CAT5E cable
• (1) 18/2
• (1) 16/2

Cell card, SIP/VoIP account, Landline or all 3.

System comes in platinum grey, although additional colors and stainless steel are available at an extra cost.

You can add as many networkable (via CAT5E) 4 door controllers as you need. You may also add controllers for up to 40 floors of elevators.

Yes, an 8 Megapixel camera is in the unit and capable of tying into most NVR systems under basic HTTP or ONVIF license.

We recommend Knox boxes with timed keycards/fobs or coded entry.

Yes, $750 typically for a custom pedestal based on design.

Yes, a 6-digit code is required, so users that lose their phones do not compromise security and this can be requested from the entry system manager. The code can be single use, or multiple use based on time, etc.… per the manager’s determination.

No, there isn't a Bluetooth option. It's also not recommended because it adds a proximity and security risk.

Our systems dial either the app or a landline/cellphone, the only caveat is a landline will not display video. Residents with a standard telephone will simply press “1” to accept the call and “##” to open the door.

Log into the secure webpage and upload your image, you may also easily manage these images there and control the screen saver timeout.

Send us a CSV and we will preconfigure and test the entry system so that it is ready on arrival.

Yes, our easy secure access allows you to login and make changes in a matter of minutes.

No, it is so simple a volunteer could do it. We also provide our VARS with GREAT 24/7 support for no extra charge.

Once added to the systems backend, a code authenticates the app and will download a provisioning file to the resident’s phone. All a resident need is the server address and a one-time, unique code and their app is set up and automatically added to the dial plan.

Yes, almost all ACS currently on the market are compatible, with the easiest method being through the request to exit input.

50 included with GD1200, 100 included with GD1900, 150 included with GD2400, and all options are expandable to whatever is needed for a one-time additional cost.

$100 one-time charge per 50 additional names/unit numbers on the screen.

Infinite scalability.

Yes, although the system is designed for MDUs.

Assisted living, commercial spaces, Storage, Hospitality, Office Buildings, Gated Communities, etc….

Yes, with the addition of our 4 door access control boards and elevator control boards.

No, we do not share pricing or sell to the public. Only to our awesome VARs.

Two weeks to assemble and test in the lab; when they arrive at your warehouse, they are 100% ready to go. Simply mount it to the wall, hook up power, network/phone, and door control and power it on and it is fully functional and programmed to your specifications.

Several dozen systems installed and working in Seattle Market. Several more countrywide.

None.

Suggested markup is 30% and suggested labor is $1,500. Typical install times are less than two hours onsite.

The button on the screen dials whoever you assign, with video authentication for door access. Residents may also request a single time code through the GD app to give to a delivery driver.

Once a user is deleted, it will remove their access to the system and camera.